Mércèdes Jellinek of Cranbrook BC

1670 Salem Rd,
Cranbrook, BC V1C6V3 CA
5.0
10 Reviews
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BY APPOINTMENT ONLY
.

We offer Service A and B Schedules, all regular maintenance/replacements and upkeep. You choose which parts I'll use, but if you use my recommended ones (MB or OEM) I offer Lifetime Replacement on all new parts I install (see below for details). We also offer USED Mercedes Search services, to find you excellent value for your money. We know how to separate the good from the unreliable.

Amenities

  • By Appointment Only
  • Weekend Hours
  • Pick Up & Delivery
  • Shuttle Service
  • After Hours Drop-Off
  • Vehicle Sanitizing

10 Reviews

  • Garth Brears
    Garth Brears1 month ago

    If you are invested in your vehicle and you want it serviced by someone that is as invested as you, go no further! Hans will blow you away, he asks questions, researches, shows genuine care and in my opinion, is the consummate professional. I can not say enough!

    2016 Mercedes-Benz Van
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  • Alex Avery
    Alex Avery2 years ago

    Hans is incredible. His attention to detail and ability to explain exactly what he is doing and why is an incredible value of his. With my new Mercedes he went out of his way to get it fixed in an incredibly fast time frame. He was able to give me an extremely detailed report for all care I will need to do in the near future with approximate cost and time. His willingness to go out of his way for his clients and their vehicles makes his service second to none. I will not be going anywhere but him for all of my vehicle needs.

    2011 Mercedes-Benz GLK350
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  • Virginia
    Virginia2 years ago

    We can’t be thankful enough for the help we received at Mercedes Jellinek, they saved our holidays. We had an issue with the DEF system. We phoned on December 29 at 2 PM and were 1.5 hour away - hard to find Mercedes mechanics! They were willing to help even if it was getting quite late. They were able to fix the issue and gave us some really good tips for the future. We had our van back at 7:30 PM. Amazing service!

    2017 Mercedes-Benz Sprinter
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  • Joe
    Joe2 years ago

    Great service from Hans! He does good detailed quotes as well as thorough diagnostics with a very modern and efficient approach to share information to customers. We also appreciate how much effort was made to try to find the right parts at the lowest cost to save us money.

    2013 Mercedes-Benz GLK 250
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  • Suzi
    Suzi2 years ago

    Thorough, friendly, knowledgeable, timely, honest, affordable.

    2006 Other Dodge Sprinter camper van
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  • Richard Vienneau
    Richard Vienneau2 years ago

    Hans and his team did an amazing job diagnosing and repairing a complex transfer case issue for my C350 4-matic. I am thankful for his attention to detail and the convenience of having local expertise. I highly recommend his services.

    2013 Mercedes-Benz C350
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    Hans Dekkers2 years ago

    Thank you, Richard, for your review. You are the perfect person to work with, and it was your constructive attitude which helped us to carefully diagnose and locate the true cause of the issue. It was a true pleasure to work with you.

  • Dane Sommerfeld
    Dane Sommerfeld2 years ago

    Very thorough and professional. Extremely happy with the level of care given to myself and my vehicle. The service team is extremely knowledgeable and helpful. I am thankful to have found such a great place, and I would highly recommend to others in need of service work and/or repairs.

    2011 Mercedes-Benz E350
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    Hans Dekkers2 years ago

    It was a pleasure to be of service, Dane. You own a beautiful car. Thank you for your kind words.

  • Roy Lenardon
    Roy Lenardon2 years ago

    Great service. Hans went out of his way to provide service to a stranded vehicle over 100 Kms away. Highly recommend. Much better service than dealership. Thanks Hans.

    2010 Mercedes-Benz Sprinter
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    Hans Dekkers2 years ago

    Thank you so much, Roy. So happy it all worked out 100%. That's what we strive for. Safe travels!

  • Karen Leeds
    Karen Leeds2 years ago

    Very professional approach to service, outlining issues that we were certainly unaware of. Excellent documentation of service work provided including pictures of items missing. Would recommend this business to anyone getting a vehicle serviced.

    2018 Mercedes-Benz GLE400 4Matic
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    Hans Dekkers2 years ago

    Thank you, Karen, for your endorsement: Very much appreciated. It was my pleasure to be of service. Looking forward to serving you again.

  • Matthew & Catharine - Cranbrook BC
    Matthew & Catharine - Cranbrook BC2 years ago

    We are absolutely pleased with our Mercedes-Bens R Class. It is a safe and luxurious vehicle that comfortably fits our family of six, low kilometers, great price, and in perfect running condition. This vehicle is possible because of the service, knowledge, and experience of Hans. Hans worked very closely with us to learn specifically what our needs, wants were when it came to purchasing a new vehicle. His expertise and guidance more than pay for the service fee. We felt overwhelmed by all the options and our ability/time to navigate all the various transactions. Hans took care of everything and we will definatley use his service again.

    2012 Mercedes-Benz R Class
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    Hans Dekkers2 years ago

    Matthew & Catherine, thank you for your kind words. It was my pleasure to perform this car search for you. The subsequent scheduled maintenance was also my joy. Glad you are fully satisfied. Spread the word :) and always here for you.