British Columbia's best Mercedes-Benz repair and service center.
We are an experienced Mercedes-Benz service shop who are very well versed in European diagnostics, repair, and servicing. Formerly known as McLachlan Automotive, Tattersall Automotive Ltd is newly owned by Dons service tech Robin. You will experience the same staff and expertise, all with a new name.
Don entered the automotive industry early on in life when he began working in his father's GM dealership from the age of six. Getting his Red Seal in 1980, since then Don has continued to be involved in every step of the automotive process from sales to service. Don's knowledge has grown through the years and strengthened his business including his extensive knowledge of the European vehicles.
I highly recommend dealings with Donald and his staff at McLachlan Automotive. I have bought two vehicles from them and always had excellent service from Donald and his staff at McLachlan Automotive.
Have been dealing with Don and the staff at McLachlan Automotive for over the last ten years and have nothing but nice things to say about him or his staff. They are very professional in their service. I highly recommend McLaughlan Automotive for your future vehicle purchase.
We have purchased several vehicles from McLachlan, and also get them serviced here. All the staff are wonderful.
Excellent company. They mostly sell used BMWs and other European makes and have excellent technical knowledge on what they sell. These people will bend over backwards to help you get what you need. Service pricing is competitive and I highly recommend with any used vehicle purchase that you also get a warranty package. I have purchased 2 vehicles from them and have all my mechanical work done here. I have referred my friends and family to McLachlan's and l go there for all my vehicle needs.
We had an amazing experience here! We had some issues with our BMW just outside Cranbrook and had our car towed here as Trail was the closest place to service BMWs. We had nothing but excellent service. I called just before close and they told me just to leave it after hours and they would look at the next day. Despite a full day the owner came in and looked at it before they opened. By 8:00 the next morning he gave us a call and discussed the problem and had it out by that afternoon! Super knowledgeable about BMWs and educated us on proper maintenance for our car. He texted the next day to make sure it ran okay and even went as far as to text us a recommendation for a garage in Vancouver as we were moving to the city! Everyone in the office was super friendly! Would 100% recommend!
Good source of used BMWs! Certified BMW mechanic, which is awesome because the next nearest BMW service centers are either Kelowna or Calgary!
Were really helpful with our Subaru Forester purchase. Am from out of town - they sent us all the documentation ahead of time, met us at the airport and had everything ready to go when we arrived.
The Salvation Army in Trail has had all of the servicing and repairs done on its Thrift Store cube van since it was new in 2003.
Don and his crew are great on preventative maintenance and the truck has remained reliable into its senior years.
First experience with this shop today and I was blown away by the customer service and attention to detail. I truly didn't think customer service such as this still existed. Looking forward to a long service relationship.
McLachlan Auto Management & Staff are amazing to work with. Buying a vehicle can be very stressful, but we were treated like a part of the family. All of the staff were so helpful and friendly and we truly appreciate it. Brenda and Stuart, are incredible. Any questions we had, they were prepared to answer, and they always answered with honesty and that is an amazing quality that we appreciate. The service team was excellent and efficient. Our potential vehicle was explained to us, inside and out. Any questions or concerns we had, were met with patience, understanding and full explanation in terms that we could understand. McLachlan is a gem and we will continue doing business with them. Thank you so much for your committed service to your customers.
ASE Certified
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