By far the worst shop I've ever been to. Went there for a electronic issue, owner did a half completed job with the solder, didn't place back insulations and fried the ecu then claims no responsibility.
Communication is definitely not one of their best traits. It's near impossible to get a hold of him through the phone, making me have to go there everyday to find out what's going on. Makes promises that they will look at your car day after day with new excuses. When i get there , many times i have to wait 30 minutes or so at the front desk before I can get a hold of someone for an answer. The owner does not care if you are waiting or not.
The place is also probably the dirtiest I've ever seen. Pot holes everywhere when entering the site. Ive seen them just drive over them carelessly without slowing down. Inside the shop seems like it's never been cleaned before.
For the many days they left my car there , there was one instance where they didn't know where my keys were. I found it in my car with the windows down and unlocked at night. I'm not saying they should be responsible for any lost personal belongings but leaving keys unattended or even organized enough to know it's whereabouts should be a standard ?
I cannot exaggerate enough , if you want your car fixed at a regular time expectation. This is not the place to go. The 10 times I've been there to check my car , I've always seen people waiting to speak to someone since they don't always have a person at the front desk.
Although the owner is disrespectful, some of the staff there are actually nice people. I live very close to the shop, and chose them to work on my Benz since they are a specialist. But after these experiences I've rather tow it to Cambridge to get it serviced by actual professionals.
I didn't expect something like this to ever happen to anyone. Even some of his other customers, and tow drivers said this is a regular situation.
